Privacy Policy

Privacy Policy Highlights

Invincible’s mission is to give school staff and students the power to create incredible school care. Earning your trust through your privacy and safety is incredibly important to us. This Privacy Policy explains:

  • What information Invincible collects from you (and why we collect it),
  • How we use and share that information,
  • The choices and rights you have.

This policy applies to all products and services offered by Invincible, Corp. (“Invincible,” “we,” “us,” “our,” and our subsidiaries or affiliates).

Our Privacy Policy is designed to provide transparency into our privacy practices and principles.

Last updated: September 26, 2019.

Overview

We will only collect, use, and share your personal information in accordance with this Privacy Policy. This policy applies when you use any of our other products or services that link to this Privacy Policy that Invincible may provide now or in the future (collectively, the “Service”). Additionally, this Privacy Policy applies if you browse the Invincible informational website located at http://www.invincibleapp.com (the “Invincible Website”). In addition, this Privacy Policy also covers Invincible’s treatment of any personal information about our users that our partners or other services might share with us, for example responses to a survey collected through SurveyMonkey.

This policy does not apply to websites or services or practices of companies that Invincible doesn’t own or control, such as third-party services you might access through links or other features (e.g., social media buttons or YouTube videos) on the Service. These other services have their own privacy policies, and we encourage you to review them before providing them with personal information.

Whether you are new here (welcome!), or have been using Invincible for a long time (welcome back!), please do take the time to get to know our privacy practices. We think they’re pretty clear and friendly, but if you have any questions, we’re here to help. You can send us an email at bob@iaminvincible.io. By using the Service, you acknowledge that you accept and agree to this Privacy Policy.

Basically,

Protecting your privacy is incredibly important to us. This Privacy Policy is here to help you understand how we treat any personal information that you share with us when you use Invincible. This policy applies to every Invincible product - other companies that Invincible doesn’t own or control will have their own privacy policies, and you should read them, too!

What is Invincible?

Invincible is a school communication platform that helps school health staff provide care to students with health issues and engage parents. At school, staff use Invincible to train on health issues and to document care. Outside the school, staff use Invincible to engage families in the care delivery process.

Your participation and use of the Service is governed by our Terms of Service (“Terms”).

Basically,

Invincible is a school communication platform that brings school staff, students, and parents together.

What information does Invincible collect?

We collect two types of information about you: (1) information that you voluntarily provide us by using the Service (described below under “Information you provide to us”) and (2) information collected automatically as result of your use of the Service (described below under “Information collected automatically”). We may also receive information about you from third-party sources (as described below under “Information Received from Third-Party Sources”). The types and amounts of information collected will vary depending on whether the user is a teacher, school leader, parent or student and how they use Invincible.

Basically,

Invincible asks for some limited information directly from school staff and parents (such as account information), and also collects some information automatically (such as crash reports when errors occur) in order to provide you with the best possible Invincible experience.

INFORMATION YOU PROVIDE TO US

We ask for and collect the following personal information about you when you use the Service. This information is necessary for the adequate performance of the contract between you and us, for our legitimate interest in being able to provide and improve the Service, and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

There are currently two categories of users on our Service: school staff and parents. Additionally, as a non-logged in visitor to the Invincible Website, you may provide personal information to us as set forth below. We collect and store the following types of information from each type of user:

  • Account Sign-up and Profile Information To create an Invincible account as a school staff member or parent, you may be asked to provide some basic information such as your first and last name, email address, telephone number, and password.
  • Collaboration Features: By connecting you with your school, the Service may enable and provide additional collaboration features.

As a parent, you can also message with your child’s health staff.

  • Health Data: Teachers, school leaders, and parents may document health information
  • Contact Information: As a general visitor to the Invincible Website or as a user of the Service, you may choose to provide us with your personal information, such as a name, email address and telephone number. Some examples include when you send us an email asking a question, participate in a video testimonial about our Service, or choose to participate in any research efforts with Invincible to improve the Service).

When you send us a message using the "Contact Us" page or via email, the email addresses and phone numbers collected are not further used to market to the individual beyond providing the services requested or responding to the requests.

Basically,

We ask you for different types of information based on who you are (i.e., school staff, parent, and student) and which Invincible features you use (e.g., sending a message between a school staff and a parent). You may also choose to provide us with certain personal information as a general Invincible Website visitor.

INFORMATION COLLECTED AUTOMATICALLY

When you use the Service, we (or our service providers) may automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the Service. For example, this could include the frequency and duration of your visits to Invincible (similar to TV ratings that indicate how many people watched a particular show). If you use Invincible on different devices, we may link the information we collect from those different devices to help us provide a consistent Service across your different devices. If we do combine any automatically-collected information with personal information, we will treat the combined information as personal information, and it will be protected as per this Privacy Policy.

The technologies and information we automatically collect include:

  • Cookies and other similar technologies: We (or our service providers) may use cookies or similar technologies to identify your browser or device. We (or our service providers) may also use these technologies (never in student logged in areas of our Service) in connection with advertising of our Service that may appear on other sites or in connection with advertising their products outside of our Service (e.g., if you view an embedded YouTube video player on our Service, YouTube may place cookies or similar technologies on your browser when you play the video off our site). We don’t allow these third-parties to advertise directly on our Service (i.e. such as when an advertiser would bid to place an advertisement directly on a platform such as Facebook), but we may serve contextually relevant advertising for third-party products and services ourselves that we believe may be of interest to you (e.g., our co-created content with Yale University on Mindfulness).
  • Local storage: We may also use, collect, and store information locally on your device using mechanisms such as browser web storage (including HTML5) and application data caches. Like many services, Invincible uses these technologies to analyze trends, gather demographic information, understand your engagement with the Invincible Website, administer the Service, tailor the Service for you, and to help the Service work better for you - for example, by remembering your language preferences. =
  • Device information: We collect device-specific information such as your device type, device brand, operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers. This helps us measure how the Service or Invincible Website is performing, improve Invincible for you on your particular device, and send you push notifications if you’ve opted in to receive them.
  • Mobile application information: Certain mobile applications or “apps” include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Invincible when you install or uninstall that application, such as when you install the Invincible App, when you open the application, or when that application periodically contacts our servers, such as for automatic updates. Additionally, we may receive application state and crash log information which will help us debug and improve the Invincible App.
  • Server log information: Like most online services, when you use our Service or Invincible Website, even if you have not created a Invincible account or logged in, we automatically collect and store certain information in our server logs. Examples include things like:
  • Details of how you used our Service, such as your activity on the Service (including product event data used to track progress or user activity) or the Invincible Website, and the frequency and duration of your visits to the Invincible Website or the Service (similar to TV ratings that indicate how many people watched a particular show)
  • Telephony log information like your phone number and SMS routing information
  • IP address
  • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL

This information helps us make decisions about what we should work on next - for example, by showing which features are most (or least!) popular and to send notifications to a device (such as push notifications if the user opted in) to encourage the user to finish an activity or start the next activity.

  • Location information: When you use our Service or browse the Invincible Website, we may collect and process information about your geographic location, for example based on your IP address. We collect both coarse (i.e., city-level) location data and precise location data. If we collect precise geolocation information (“precise” meaning sufficient to identify street name and name of city or town) from you (such as when a teacher or parent is searching for a school), we ask for your explicit opt-in permission. We never collect precise geolocation data from students. We will not store or track your device location on an ongoing basis or without your permission. We do not share precise geolocation data with third-parties, other than our service providers as necessary to provide the Service. If you no longer wish to allow us to track your location information, you may opt-out at any time by turning it off at the device level.
  • Cross-device collection: To provide users with a seamless online experience, we may link your identifiers on different browsers and environments you are using our syncing technology, DojoCast. With DojoCast, Invincible is able to provide a seamless experience across multiple devices and browsers without collecting or processing any additional identifying personal data.

Basically,

We collect some information from you automatically (and additionally use cookies and other similar technologies to collect information) so that we know when things go wrong, or to help us understand what parts of Invincible need some improvement. If we need to collect street-level (“precise”) geolocation data from you as a teacher, school leader, or parent, we’ll ask for your explicit, opt-in consent. We never collect precise geolocation data from students.

INFORMATION RECEIVED FROM THIRD-PARTY SOURCES

We may also obtain information, including personal information, from third-party sources to update or supplement the information you provided or we collected automatically. This may include aggregated anonymous information or certain personal information that may be provided to us. If we receive personal information from third-parties, we will handle it in accordance with this Privacy Policy. If we directly combine information we receive from other third-parties with personal information that we collect through the Service, we will treat the combined information as personal information and handle it in accordance with this Privacy Policy. Additionally, we may use any aggregated anonymous information received by third-parties as set forth below under the heading “Aggregated Information and Non-Identifying Information”. Local law may require you authorize the third-party to share your information with us before we can acquire it. We do not control, supervise, or respond to how third parties providing your information process your personal information, and any information request regarding the disclosure of your personal information to us should be directed to such third-parties.

Basically,

We may collect some information from third-party sources, such as SurveyMonkey when we send questionnaires to teachers and parents. That information will be handled under this Privacy Policy.

How does Invincible use the information it collects?

First and foremost, you should know that Invincible does not sell or rent any of your, or your child’s, personal information to any third-party for any purpose - including for advertising or marketing purposes. Third-party advertising is not permitted on areas where users are required to log in to Invincible and personal information collected from students is never used for behaviorally-targeted advertising to students (by us or third-parties). We use the information we collect from you to provide you with the best Invincible experience. More specifically, this information collected from non-students is used to:

  • Provide and improve the Service and Invincible Website, for example by developing new products and features
  • Respond to your emails, submissions, questions, requests for information or customer support
  • Customize the Service and Invincible Website for you, and improve your experience with it
  • Send you information about features on our Service or changes to our policies and Service or the Invincible Website
  • Send you security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of the Service and the Invincible Website
  • Provide parents and teachers information about events, announcements, offers, promotions, products, including third-party products, and services we think will be of interest to you
  • Notify and contact contest and sweepstakes entrants
  • For any other purpose for which the information was collected (e.g., fulfilling Premium Features orders)
  • Most crucially, to protect our community by making sure the Service and the Invincible Website remains safe and secure

We use automatically collected information (described in the "Information collected automatically" section above) to provide and support our Service and the Invincible Website, and for the additional uses described in this section of our Privacy Policy.

We process this information given our legitimate interest in improving the Service and the Invincible Website and our users’ experience with it, in protecting the Service and the Invincible Website, where necessary for the adequate performance of the contract with you, and to comply with applicable laws.

Additionally, we will process your personal information for the purposes listed in this section related to marketing given our legitimate interests in undertaking marketing activities to offer you products and services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Invincible account.

Basically,

Invincible doesn’t sell or rent your information to third-parties, we don’t permit third-party advertising on Invincible, and personal information collected from students is never used for behaviorally-targeted advertising to students. We use your information to provide and personalize the Service and the Invincible Website to you, optimize and improve our Service and the Invincible Website, communicate with you about our Service and the Invincible Website, and for security and safety reasons. We may also use the information provided by parents and teachers to provide parents and teachers information about events, announcements, offers, promotions, products, including third-party products, and services we think will be of interest to you.

Will Invincible share any information it collects?

First and foremost, you should know that Invincible does not sell or rent your (or your child’s) personal information to any third-party for any purpose - including for advertising or marketing purposes. Third-party advertising is not permitted on areas where users are required to log in to Invincible and personal information collected from students is never used for behaviorally-targeted advertising to students (by us or third-parties). Furthermore, we do not share personal information with any third-parties except in the limited circumstances described in this Privacy Policy and as set forth below:

  • Other Users You Share and Communicate with on Invincible: No profiles are made available to the general public through our Service. If you are a school staff member or a parent, you may choose to share information or content through the Service with other Invincible school staff or parents - for example, things like your account information,  or health data. Please keep in mind that information (including personal Information or children's personal information) or content that you voluntarily disclose to others - including to other Invincible users you interact with through the Service (such as messages you might send other users or other teachers and school leaders you collaborate with) - can be viewed, copied, stored, and used by the people you share it with. We cannot control the actions of people with whom you choose to share information and we are not responsible for the collection, use or disclosure of such information or content by others.
  • Third-party integrations on our Service: When, as a teacher, school leader, student, or parent, you use third-party apps, websites or other services that use, or are integrated with, our Service, they may receive information about what you post or share.
  • Service Providers: We do work with vendors, service providers, and other partners to help us provide the Service and the Invincible Website by performing tasks on our behalf - we can’t build everything ourselves, after all! These service providers may be located inside or outside of the European Economic Area (“EEA”). We may need to share or provide information (including personal information) to them to help them perform these business functions, for example sending emails on our behalf, database management services, database hosting, providing customer support software, and security. These providers have limited access to your personal information to perform these tasks on our behalf, and are contractually bound to protect and use it only for the purpose for which it was disclosed and consistent with this Privacy Policy.
  • Social Media Platforms: Where permissible according to applicable law, we may share certain limited personal information with social media platforms (such as Google or Facebook) and other websites, applications or partners, to generate leads, drive traffic to our websites or otherwise market and advertise our products or services on those websites or applications (this will never include personal information of students). These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products and services that may be of your interest. These social media platforms with which we may share your personal information are not controlled or supervised by Invincible. Therefore, any questions regarding how your social media platform processes your personal information should be directed to such provider.
  • Analytics Services: We use analytics services, including mobile analytics software, to help us understand and improve how the Service and Invincible Website is being used. These services may collect, store and use information in order to help us understand things like how often you use the Service or the Invincible Website, the events that occur within the application, usage, performance data, and from where the application was downloaded.
  • Aggregated Information and Non-Identifying Information: We may share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other de-identified or non-personally identifiable information (such as statistics about visitors, traffic and usage patterns), including with users, partners or the press in order to, for example, demonstrate how Invincible is used, spot industry trends, or to provide marketing materials for Invincible. Any aggregated information and non-personalized information shared this way will not contain any personal information.
  • Legal Requirements: We may disclose information, including personal information, if we have a good faith belief that doing so is necessary to comply with the law, such as complying with a subpoena or other legal process. We may need to disclose personal information where, in good faith, we think it is necessary to protect the rights, property, or safety of Invincible, our employees, our community, or others, or to prevent violations of our Terms of Service or other agreements. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to law enforcement and government requests. Where appropriate, we may notify users about the legal requests, unless (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Invincible, or its users. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that user about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
  • Sharing with Invincible Companies: Over time, Invincible may grow and reorganize. We may share your personal information with affiliates such as a parent company, subsidiaries, joint venture partners or other companies that we control or that are under common control with us, in which case we will require those companies to agree to use your personal information in a way that is consistent with this Privacy Policy.
  • Change of control: The Student Privacy Pledge requires us (and all pledgers) to commit to how we handle data in the event of a change to our organizations such that all or a portion of Invincible or its assets are acquired by or merged with a third-party, or in any other situation where personal information that we have collected from users would be one of the assets transferred to or acquired by that third-party. Consistent with the Student Privacy Pledge and applicable state and federal laws, in connection with such a change to our organization, if any, this Privacy Policy will continue to apply to your information, and any acquirer would only be able to handle your personal information as per this policy (unless you give consent to a new policy). We will provide you with notice of an acquisition within thirty (30) days following the completion of such a transaction, by posting on our homepage, or by email to your email address that you provided to us. If you do not consent to the use of your personal information by such a successor company, subject to applicable law, you may request its deletion from the company.
    In the unlikely event that Invincible goes out of business, or files for bankruptcy, we will protect your personal information, and will not sell it to any third-party.
  • With your consent: Other than the cases above, we won’t disclose your personal information for any purpose unless you consent to it.

Basically,

Invincible doesn’t sell or rent your personal information to any third-parties. We believe your information is yours, and you should own it - we think that’s the right way to operate. We share some information with service providers who help us provide you with the Service and the Invincible Website – like companies that help us send emails, for example, or if we have to to comply with the law. Additionally, you may choose to share information with other users of the Service or to third-parties that are integrated on our Service or the Invincible Website.

And, if Invincible is ever acquired or goes out of business, our commitments don’t change: we still won’t sell or rent your personal information to anyone. Your personal information will continue to be protected by this policy, and any company that acquires Invincible will have to abide by this policy, unless you give consent to a new policy.

How does Invincible protect and secure my information?

The security of your personal information is important to us. We work hard to protect our community, and we maintain administrative, technical and physical safeguards designed to protect against unauthorized use, disclosure of or access to personal information. In particular:

  • Our engineering team is dedicated to keeping your personal information secure
  • We perform application security testing; penetration testing; conduct risk assessments; and monitor compliance with security policies
  • We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems
  • We continually develop and implement features to keep your personal information safe
  • When you enter any information anywhere on the Service or the Invincible Website, we encrypt the transmission of that information using secure socket layer technology (SSL/TLS) by default
  • Invincible’s database where we store your personal information is encrypted at rest, which converts all personal information stored in the database to an unintelligible form.
  • We ensure passwords are stored and transferred securely using encryption and salted hashing
  • The Service and the Invincible Website is hosted on servers at a third-party facility, with whom we have a contract providing for enhanced security measures. For example, personal information is stored on a server equipped with industry standard firewalls. In addition, the hosting facility provides a 24x7 security system, video surveillance, intrusion detection systems and locked cage areas.
  • We restrict access to personal information to authorized Invincible employees, agents or independent contractors who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations

Although we make concerted good faith efforts to maintain the security of personal information, and we work hard to ensure the integrity and security of our systems, no practices are 100% immune, and we can’t guarantee the security of information. Outages, attacks, human error, system failure, unauthorized use or other factors may compromise the security of user information at any time. If we learn of a security breach, we will attempt to notify you electronically (subject to any applicable laws and school reporting requirements) so that you can take appropriate protective steps; for example, we may post a notice on our homepage (www.invincibleapp.com) or elsewhere on the Service, and may send email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Basically,

The security of your information is important to us, and we take it very seriously. We’re always adding safeguards to ensure the safety and security of Invincible and our community of teachers, school leaders, parents, and students. When you enter information anywhere on the Service or the Invincible Website, we encrypt the transmission of that information using SSL by default.

ACCESS OR CORRECT YOUR PERSONAL INFORMATION

Invincible aims to provide you with easy access to any personal information we have collected about you and give you easy ways to update it or delete it, unless we have to keep that information for legitimate business purposes (e.g., we need at least an email address for your account if you maintain an account with us) or legal purposes. You have the right to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Invincible account).

Managing Your Information: If you have registered for an account on Invincible, you may update, correct, or delete some of your profile information or your preferences by contacting us at bob@iaminvincible.io. We will respond to your request within a reasonable timeframe.

Accessing Information: Upon request, Invincible will provide you with information about whether we hold any personal information, and, If you are a user of Invincible, you may request access to all your personal information we have on file by contacting us at bob@iaminvincible.io. In some cases, we won’t be able to guarantee complete access due to legal restrictions - for example, you will not be allowed to access files that contain information about other users or information that is confidential to us.

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort.

Basically,

You have certain rights to access, update and correct your personal information. You can always access and manage your personal information through your Invincible account, or by contacting us or your child’s school if they created your child’s account.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at bob@iaminvincible.io, 333 West San Carlos Street Riverpark Tower, San Jose, CA 95110.